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- Chat InformationThank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 1 second(s) or longer as there are 1 customer(s) in line ahead of you.
- Chat InformationYou are now chatting with Roopashree .
- William: hello.
- Roopashree : Hello! Welcome to Adobe Customer Service.
- Roopashree : Please allow me a moment to review your request.
- William: :)
- William: okay.
- Roopashree : I understand that you are unable to install your product. Am I correct?
- William: well
- William: the installation completed.
- William: just that when I ran the program, it will come out with Error 16
- William: saying that I need to uninstall and reinstall, which I did. :)
- Roopashree : I'll be glad to check and help you with that.
- Roopashree : May I have your full name and email address please?
- William: and after I closed the error message, it comes out with "Additional Unlicensed Language Packs Found in the application folder. Please restart the application"
- William: um my full name is William Tjan, email william_995@hotmail.com. Im just attempting to install the CS5 trial :)
- Roopashree : Thanks.
- Roopashree : Could you provide me with the serial number please?
- William: huh? its a trial version.
- Roopashree : Okay.
- Roopashree : Can I know which product you are trying to install?
- William: photoshop cs5...
- Roopashree : Okay.
- Roopashree : Please stay online while I will check on that.
- Roopashree : Thank for staying online.
- Roopashree : I will provide you with the link to please follow the instruction to install Photoshop.
- Roopashree : Please click on this link to view the instruction to follow while downloading.
- Roopashree : Is there anything else I can help you with?
- William: ...
- William: you totally don't get what I meant.
- William: I said, William: the installation completed. William: just that when I ran the program, it will come out with Error 16
- Roopashree : Please stay online.
- William: William: and after I closed the error message, it comes out with "Additional Unlicensed Language Packs Found in the application folder. Please restart the application"
- Roopashree : Okay.
- Roopashree : Please try following the link which help you in downloading the product.
- William: I
- William: downloaded the product FROM Adobe's website.
- William: it's not the download that I'm having issues with
- William: im having issues with RUNNING the program.
- Roopashree : I'll be right with you.
- Roopashree : Please check the system configuration or else please contact our tech support as they will help you in running the program.
- William: uhh
- William: Nevermind.
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